Support includes documentations and help to set up your site exactly like the live demos.

• No Customization and Third Party Plugins
  Plugins are endless. If you support one, you have to support all. No team in the world can do this promptly and accurately. The same goes for customizations. However, if all you need is to be pointed in the right direction then that’s fine.
• No Theme Support Through Email
  Beside exclusive themes, DevPress releases free themes to give back to the community. An unfortunate side effect is many WordPress users want free support by email. Some go as far as demanding free support. To filter out requests for free support, DevPress channels all requests through the main support page where only members have access.